Terms of Service

These Terms of Service ("Agreement") are entered into by and between:

Snap Home Service ("Company", "Mover", or "Provider")
Email: snaphomeservice@gmail.com
Phone: (512) 234-0919

and the Client ("Client") as identified in the service booking confirmation (name, service address, date, and contact details provided at the time of reservation).

1. Services Provided

Snap Home Service agrees to provide professional moving, loading, unloading, transportation, and/or hauling services (including junk removal and debris disposal) as mutually agreed upon prior to the scheduled service date.

Included Services (as applicable):

  • Professional crew (one or two movers/technicians, depending on the plan selected).
  • Provision of truck and/or trailer (for plans that include it).
  • Basic moving and hauling equipment.
  • Fuel included within the agreed service area.
  • Assembly and disassembly service (for furniture, when applicable).

2. Pricing & Payment Terms

Pricing varies depending on the service and plan selected by the Client at the time of booking. Please refer to the specific service pages (Moving Services or Junk Removal) for detailed rates, minimum hours, and any applicable discounts or packages.

General Payment Terms:

  • Deposit: A non‑refundable deposit of $50 USD is required to secure the booking date. This deposit will be credited toward the final balance.
  • Final Payment: The remaining balance is due upon completion of the service.
  • Accepted Payment Methods: Cash, Zelle, Venmo, Cash App.

3. Cancellation & Rescheduling Policy

  • A minimum of 24‑hours’ notice is required for cancellation or rescheduling.
  • If cancellation occurs with less than 24‑hours’ notice, the deposit may be forfeited.
  • Rescheduling is subject to crew and equipment availability.

4. Client Responsibilities

The Client agrees to:

  • Ensure all items are properly packed and sealed before the crew arrives (for moving services).
  • Disconnect appliances, utilities, or electronic devices before service begins, unless otherwise agreed.
  • Secure valuables, cash, jewelry, firearms, medications, and important documents separately (the Company is not responsible for these items).
  • Provide safe, clear, and legal access to both the pickup and drop‑off (or job site) locations.
  • Inform the crew of fragile, heavy, oversized, or specialty items before the service begins.
  • Make the final payment upon completion of the service.

5. Liability & Damage Policy

Snap Home Service will exercise reasonable care during the service. However, the Company is NOT responsible for:

  • Pre‑existing damages to items or property.
  • Improperly packed items or boxes (if packed by the Client).
  • Damage to particle board, IKEA‑style, or pressboard furniture, especially if weakened by previous use.
  • Internal damage to electronics or appliances when no external visible damage exists.
  • Damage caused by overloaded boxes packed by the Client.
  • Damage caused by narrow hallways, stairways, elevators, or tight doorways.
  • Damage caused by weather conditions beyond the Company’s control (rain, flooding, ice, severe storms).

Limitation of Liability: Any liability for damage shall be limited to the total amount paid for the service. The Company’s liability is strictly limited to damages directly caused by proven negligence of the crew.

6. Insurance Disclosure

Snap Home Service carries general liability insurance. Coverage is limited to damages directly caused by proven negligence during the service and is subject to policy limitations and exclusions. The Client understands that the basic service pricing does not include full replacement‑value insurance coverage for transported or hauled items. Clients requiring additional coverage should arrange their own insurance.

7. Weather Policy

The Company reserves the right to delay, pause, or reschedule services due to unsafe weather conditions, including but not limited to heavy rain, flooding, ice, snow, or severe storms. In such cases, the Company will work with the Client to find the earliest available alternative date.

8. Additional Items or Services

Any additional items or services requested beyond the original estimate may increase the total service time and will be charged at the agreed hourly rate. The Company reserves the right to decline additional items or services based on truck capacity, safety concerns, or scheduling limitations.

9. Termination of Agreement

  • Either party may terminate this agreement with at least 24‑hours’ notice prior to the scheduled service date.
  • If Snap Home Service cannot fulfill the scheduled service for any reason (excluding weather or Client cancellation), all deposits paid by the Client will be refunded in full.

10. Governing Law

This Agreement shall be governed by and interpreted under the laws of the State of Texas.

11. Entire Agreement

This document represents the entire agreement between the Company and the Client. No other representations or promises apply unless agreed in writing.

12. Acceptance of Terms

By booking, scheduling, or accepting services from Snap Home Service (including paying the deposit or confirming the appointment), the Client acknowledges and agrees to all terms and conditions outlined in this Agreement.